Subscription & Billing

Effective from: 1st January 2026

1. Subscription Plans

Frost Fussion offers three levels of subscription tailored to your needs:

1.1 Basic Plan

Price: 2621455.99 / month

1.2 Standard Plan

Price: 2621458.99 / month

1.3 Premium Plan

Price: 26214511.99 / month

2. Special Offers

2.1 Student Plan

Price: 2621454.49 / month

25% student discount for secondary school and university students. Requires verification of student status via Student Beans or NUS Extra card.

2.2 Family Plan

Price: 26214514.99 / month

2.3 Annual Subscription

Save up to 20% with annual subscription:

3. Payment Methods

3.1 Accepted Payment Methods

3.2 Payment Security

All payment transactions are secured using:

Frost Fussion does not store complete payment card numbers. All payments are processed by certified payment gateways (Stripe, PayPal).

4. Pricing and Invoicing

4.1 Price Information

All prices are displayed in GBP. Each invoice shows:

4.2 Business Customers

For business customers, detailed company invoices are available on request.

5. Billing Cycle

5.1 Monthly Subscription

Subscriptions are automatically renewed on the same day of each month. Payment is charged from your chosen payment method.

5.2 Annual Subscription

Payment is charged once at activation and then annually on the same date.

5.3 Invoicing

An invoice will be automatically sent to you by email after each successful payment. Invoices are also available in your account in the "Billing & Payments" section.

6. Changing Subscription

6.1 Upgrading to Higher Plan

You can upgrade to a higher plan at any time. The change takes effect immediately and you will pay the proportional difference for the remaining days of the current billing period.

6.2 Downgrading to Lower Plan

When downgrading to a lower plan, your current plan will remain active until the end of the paid period. The lower plan will be activated from the next billing period.

6.3 How to Change Subscription

  1. Log in to your account
  2. Go to the "Subscription" section
  3. Select "Change Plan"
  4. Choose a new plan and confirm the change

7. Cancelling Subscription

7.1 How to Cancel

You can cancel your subscription at any time without giving a reason:

  1. Log in to your account
  2. Go to the "Subscription" section
  3. Select "Cancel Subscription"
  4. Confirm cancellation

7.2 After Cancellation

After cancelling your subscription:

7.3 Cancellation by Frost Fussion

Frost Fussion reserves the right to cancel a subscription in case of:

8. Refunds

8.1 Refund Policy

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

8.2 Refund Request

To request a refund, please contact our customer support:

Email: billing@frostfussion.com

We will process refund requests within 14 working days. Refunds will be issued to the original payment method.

9. Non-Payment and Reminders

9.1 Failed Payment

If payment fails:

  1. You will be informed by email and in the app
  2. We will attempt to retry payment after 3 days
  3. After 3 unsuccessful attempts, the subscription will be suspended
  4. You have 30 days to restore payment, otherwise the subscription will be cancelled

9.2 Reminders

You will be informed:

10. Gift Cards

10.1 How They Work

Frost Fussion gift cards are an ideal gift:

10.2 Redeeming Gift Card

  1. Log in to your account
  2. Go to the "Redeem Gift Card" section
  3. Enter the card code
  4. Credit will be applied to your account

11. Business Subscription

For businesses and organisations we offer special plans with volume discounts:

Contact: business@frostfussion.com

12. Price Changes

Frost Fussion reserves the right to change subscription prices. You will be informed of changes at least 30 days in advance by email and notification in the app. The price change will apply from the next billing period.

You have the right to cancel your subscription before the new price takes effect without penalty.

13. Payment Disputes

For any payment disputes or errors on invoices, please contact us within 30 days of invoice issue:

Email: billing@frostfussion.com

We will resolve disputes within 15 working days. If you are not satisfied with the outcome, you may refer the matter to:

14. Free Trial

14.1 Trial Period

New customers may be eligible for a 7-day free trial. During the trial:

14.2 Trial Eligibility

Free trials are available to new customers only. One trial per household. Payment card details required to start trial.

15. Contact for Billing Questions

Billing Department Frost Fussion Ltd.
Email: billing@frostfussion.com
Address: The Lodge Clarke Gardens, Springwood Avenue, Woolton, United Kingdom, L25 7UN
Company Number: 15010420
Phone: +44 1632 960428
Working Hours: Monday - Friday: 9:00 AM - 5:00 PM GMT

Last updated: 1st January 2026