Legal Notice

Effective from: 1st January 2026

1. Company Information

The operator of the Frost Fussion streaming platform is:

Company Name: Frost Fussion Ltd.
Registered Office: The Lodge Clarke Gardens, Springwood Avenue, Woolton, United Kingdom, L25 7UN
Company Number: 15010420
Country of Registration: England and Wales

2. Contact Details

2.1 General Contacts

General Enquiries: info@frostfussion.com
Phone: +44 1632 960428
Website: www.frostfussion.com
Working Hours: Monday - Friday: 9:00 AM - 5:00 PM GMT

2.2 Customer Support

Email: support@frostfussion.com
Live Chat: Available on platform 24/7
Availability: 24/7 support for urgent technical issues

2.3 Technical Support

Email: tech@frostfussion.com
For: Streaming issues, app problems, technical difficulties

2.4 Legal and Privacy

Legal Department: legal@frostfussion.com
Data Protection: privacy@frostfussion.com
Copyright: copyright@frostfussion.com
Billing: billing@frostfussion.com

2.5 Business Department

Email: business@frostfussion.com
For: Corporate subscriptions, partnerships, bulk licensing

3. Directors

Managing Director: Jane Elizabeth Smith
Finance Director: Robert James Johnson
Technical Director: Michael David Williams

The company acts independently through any director or through authorised representatives.

4. Business Scope

Frost Fussion Ltd. is a provider of audiovisual content streaming services in the United Kingdom. Main activities include:

Providing access to films, series and documentaries through an internet platform
Licensing and distribution of audiovisual content
Development and operation of streaming technology and applications
Information technology services and software development
Digital media and entertainment services
Advertising and marketing activities related to streaming services

5. Regulatory Authorities

5.1 Information Commissioner's Office (ICO)

Responsible for data protection and privacy regulation:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Email: casework@ico.org.uk
Website: www.ico.org.uk

5.2 Office of Communications (Ofcom)

Responsible for broadcasting and communications regulation:

Office of Communications (Ofcom)
Riverside House, 2A Southwark Bridge Road, London SE1 9HA
Tel: 0300 123 3333
Email: contact@ofcom.org.uk
Website: www.ofcom.org.uk

5.3 Competition and Markets Authority (CMA)

Responsible for consumer protection and competition law:

Competition and Markets Authority
The Cabot, 25 Cabot Square, London E14 4QZ
Tel: 020 3738 6000
Email: general.enquiries@cma.gov.uk
Website: www.gov.uk/cma

5.4 Companies House

Company registration and statutory filings:

Companies House
Crown Way
Cardiff
CF14 3UZ
Tel: 0303 1234 500
Website: www.gov.uk/companieshouse

6. Banking Information

For security reasons, Frost Fussion Ltd. does not publish banking information on the website. Payment details are provided during checkout through our certified payment providers (Stripe, PayPal).

7. Share Capital and Ownership

Share capital and ownership information is maintained in the company's statutory records at Companies House and is available to the public through:

Companies House Register

8. Licences and Compliance

Frost Fussion Ltd. holds the following licences and complies with:

UK company law (Companies Act 2006)
UK GDPR and Data Protection Act 2018
Broadcasting and communications regulations
Consumer protection legislation
Content licensing agreements with major studios and distributors
Payment Card Industry Data Security Standard (PCI DSS)
ISO 27001 Information Security Management

9. Consumer Protection

9.1 Consumer Rights

UK consumers are protected under various legislation including:

Consumer Rights Act 2015
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Consumer Protection from Unfair Trading Regulations 2008
Electronic Commerce (EC Directive) Regulations 2002

9.2 Consumer Advice

For consumer advice and support, contact:

Citizens Advice Consumer Service
Tel: 0808 223 1133
Website: www.citizensadvice.org.uk

9.3 Dispute Resolution

For resolution of consumer disputes, consumers may contact:

Alternative Dispute Resolution: We are committed to resolving disputes through ADR where appropriate
Trading Standards: Contact your local Trading Standards office
Small Claims Court: For monetary claims up to £10,000

10. Professional Indemnity Insurance

Frost Fussion Ltd. maintains appropriate professional indemnity and public liability insurance covering its operations and services.

11. Business Partners

Frost Fussion cooperates with the following types of partners:

International distributors of film and television content (Warner Bros., Universal, Sony, Disney, etc.)
UK broadcasters and content providers (BBC Studios, ITV, Channel 4, Sky)
Technology partners for streaming infrastructure (AWS, Cloudflare, Akamai)
Payment gateways and processors (Stripe, PayPal)
Digital marketing and advertising partners
Content delivery networks (CDN)
Analytics and performance monitoring services

12. Environmental and Social Responsibility

Frost Fussion Ltd. is committed to responsible business practices:

Using energy-efficient data centres with renewable energy where possible
Supporting UK film and television production through licensing agreements
Investing in employee education and professional development
Maintaining high standards of data protection and privacy
Promoting diversity and inclusion in content and employment
Reducing carbon footprint through optimised streaming technology

13. Accessibility

Frost Fussion is committed to making our platform accessible to all users, including those with disabilities. Our platform includes:

Subtitles and closed captions for hearing-impaired users
Audio description tracks for visually impaired users
Keyboard navigation support
Screen reader compatibility
Adjustable text size and contrast settings

For accessibility feedback or assistance, contact: support@frostfussion.com

14. Public Disclosure and Transparency

Corporate information is available through:

Companies House: Online register
Annual Reports: Available to shareholders and upon request
Statutory Filings: All required filings are up to date

15. Employees and Structure

Frost Fussion Ltd. employs teams across various departments:

Technical operations and software development
Customer support and user experience
Content licensing and partnerships
Marketing and communications
Legal and compliance
Finance and administration

16. Additional Information

All other legal information can be found in the following documents:

17. Data Protection Officer

Name: Sarah Elizabeth Thompson
Email: privacy@frostfussion.com
Responsibilities: Overseeing data protection strategy and GDPR compliance

18. Legal Compliance Statement

This legal notice complies with the requirements of:

Companies Act 2006
UK GDPR and Data Protection Act 2018
Electronic Commerce (EC Directive) Regulations 2002
Consumer Protection from Unfair Trading Regulations 2008
Privacy and Electronic Communications Regulations 2003
Broadcasting Act 1990 and Communications Act 2003

19. Office Location and Visiting

Registered and Trading Address:
The Lodge Clarke Gardens, Springwood Avenue, Woolton, United Kingdom, L25 7UN

Directions:
Located in Woolton, Liverpool. Nearest station: Liverpool South Parkway. Local bus links run via Woolton village and Springwood Avenue.

Visiting Hours: By appointment only. Please contact info@frostfussion.com to arrange a visit.

Map: View on Google Maps

20. Website Information

Website: www.frostfussion.com
Hosted by: Amazon Web Services (AWS) - EU West (London)
Security: SSL/TLS encryption, HTTPS only
Cookies: See our Cookie Policy

Last updated: 1st January 2026